When do I need to register?

You need to register by November 12, 2009, to be able to use VRS or IP Relay service. (The deadline was originally June 30, 2009, but it has been extended.)

Why do I need to register with a VRS or IP Relay provider?

You need to register so that your VRS or IP Relay service provider can handle your 911 calls efficiently and route them to the correct 911 call center. If you have not registered by November 12, 2009, you will not be able to place any calls (except 911).

Will I be able to use any VRS or IP Relay provider’s service after I register?

Yes. Registration will not change the way you normally place a VRS or IP Relay call with any provider. You will still be able to place a call through an alternate VRS or IP Relay provider by going to that provider’s Internet address or Web site with your videophone or computer.

Can I change my preferred provider?

Yes. You can switch to a new preferred provider at any time. You can also keep your ten-digit telephone number with your new preferred provider.

What happens to my video device if I change my preferred VRS provider?

You may keep your video device. Your former and new preferred providers must make sure that you can still use your video device after you make the switch. But some enhanced features such as speed dial lists or missed call lists may not be available after switching preferred providers.

How many ten-digit numbers may I have?

You must have separate ten-digit numbers for each service, VRS and IP Relay. In addition, you may have a separate ten-digit number for each piece of equipment. For example, you may get one number for a videophone at home and a second number for a videophone at the office.

How will my new ten-digit number affect my toll-free number?

You may keep a current toll-free number or obtain a new toll-free number, but your preferred provider must make sure that your toll-free number works with your ten-digit number.

What should I do if I have problems calling 911 through VRS or IP Relay?

If you have a problem calling 911 through VRS or IP Relay, the most important thing is first to get help. If your call is not going through using your default VRS or IP Relay provider, you can use a different provider’s service to place the 911 call. You will, though, have to give the provider your location information and ten-digit number in order to help them handle your emergency call. Also, if you have a TTY, you may use it to call 911 directly. Remember that you may not be able to use your VRS or IP Relay service if there is an Internet or power outage.

If problems continue, you can file a complaint with the FCC by visiting esupport.fcc.gov/complaints.htm or contacting the FCC Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554.

What if I have more questions?

To learn more about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC’s Disability Rights Office Web site at www.fcc.gov/cgb/dro. For information about other telecommunications issues, visit the FCC’s Consumer & Governmental Affairs Bureau Web site at www.fcc.gov/cgb, or contact the FCC’s Consumer Center using the information provided for filing a complaint.