ACP Discounts Are No Longer Available
Due to a lack of additional funding from Congress, household discounts on broadband service through the Affordable Connectivity Program ended on June 1, 2024. For more information visit fcc.gov/ACP and AffordableConnectivity.gov.
- Consumer Advisory: FCC Warns Consumers About Websites Still Advertising ACP
- Fact Sheet: ACP Has Ended [PDF] | Hoja informativa: el ACP ha terminado [PDF]
- Frequently Asked Questions and Answers | ACP preguntas frecuentes [PDF]
- ACP & Lifeline FAQs [PDF] | ACP y Lifeline: Preguntas frecuentes [PDF]
If you have issues with your provider involving ACP, file an informal consumer complaint with the FCC. Billing and service complaints will be served on your provider, which must respond within 30 days.
- You can also submit an informal complaint over the phone by calling 888-CALL-FCC (888-225-5322)
- Para presentar una queja en español, llamar al: 888-CALL-FCC (888-225-5322)
988 Suicide and Crisis Lifeline
"988" is the new three-digit, nationwide phone number you can call or text to connect directly with mental health professionals at a national network of crisis centers. Click to learn more
Broadband Consumer Labels
Broadband Labels (Internet de Banda Ancha Etiquetas - en español) are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services. The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget.
Consumers should look for broadband labels at any point of sale, including online and in stores.
Helpful Resources
- A glossary (glosario en español) of terms displayed on the labels
- Sample home internet label [PDF] | Sample mobile broadband label [PDF]
Communicating During Emergencies
Power outages and communications disruptions due to severe weather hinders how we stay in touch during emergencies. Get emergency communications tips, FCC ASL video, and public service announcements at fcc.gov/emergency (fcc.gov/emergencia).
- Lifeline phone and broadband service discounts available for Hurricane Helene survivors
- Learn about Lifeline | Find out if you are eligible and how to apply
After Storms, Watch Out for Scams
Find out how to avoid post-disaster insurance scams and disaster relief charity scams. If you think you've been scammed, file a complaint at https://consumercomplaints.fcc.gov; or call: 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275.
Consumer and Governmental Affairs Bureau
Consumer and Governmental Affairs Bureau
The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.