On January 3, 2025, the FCC released two Public Notices granting Applied Development, LLC, and Sorenson Communications, LLC, access to the Telecommunications Relay Services (TRS) Numbering Directory as Qualified Direct Video Entities. This action allows Applied Development and Sorenson to provide support to consumer call centers so that they can accept direct video calls from consumers with disabilities who use American Sign Language (ASL), without using a relay service.
Link to the Public Notice for Applied Development, LLC:
https://www.fcc.gov/document/applied-development-llc-approved-qualified-direct-video-entity
Link to the Public Notice for Sorenson Communications, LLC:
https://www.fcc.gov/document/sorenson-approved-qualified-direct-video-entity
General information about direct video calling is available at www.fcc.gov/dvc. For a list of current Qualified Direct Video Entities, visit: https://www.fcc.gov/qualified-direct-video-entities-directory. For further information, please contact William Wallace, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 418-2716 or william.wallace@fcc.gov, or Ross Slutsky, Disability Rights Office, Consumer and Governmental Affairs Bureau, at (202) 418-0356 or ross.slutsky@fcc.gov.