"This page is a digitally archived AccessInfo Announcement"
On August 25, 2023, the FCC released an Order to take quick action to assist those affected by the Hawai’i Wildfires by temporarily waiving certain Lifeline program eligibility rules to ensure that consumers receiving federal disaster assistance can easily apply for and enroll in the Lifeline program.
The Lifeline program currently offers qualifying low-income consumers discounts on fixed or mobile voice or broadband Internet access service, as well as on bundled service. Qualifying low-income consumers can receive an up to $9.25 monthly discount on Lifeline-supported broadband Internet access service or an up to $5.25 monthly discount on Lifeline-supported voice service. Lifeline consumers residing on qualifying Tribal lands can receive up to a $34.25 monthly discount on Lifeline-supported service.
Households may enter the Lifeline program if they are receiving individual assistance from the Federal Emergency Management Agency’s (FEMA) Individuals and Households Program (IHP) as a result of the impacts of the Hawai’i Wildfires.
In the coming days, the Universal Service Administrative Company (USAC), the Lifeline program administrator, will put into effect a procedure to allow consumers to apply through this new opportunity. To obtain information about Lifeline, or apply under the waiver once USAC has completed implementation, visit https://www.lifelinesupport.org/.
Link to Order:
URL: https://www.fcc.gov/document/fcc-helps-hawaii-wildfire-survivors-stay-connected
For additional information about Lifeline, visit: https://www.fcc.gov/lifeline-consumers. If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center at lifelinesupport.org or call 800-234-9473. If you have a question about whether your Lifeline service and equipment is accessible, contact the FCC's Disability Rights Office at 202-418-2517 (voice), 844-432-2275 (videophone), or DRO@fcc.gov (email).