"This page is a digitally archived AccessInfo Announcement"
On July 19, 2024, the FCC released a Report and Order taking steps to advance the nationwide transition to Next Generation 911 (NG911). Unlike the current 911 system, NG911 uses Internet Protocol (IP)-based format and routing, and will support the transmission of text, photos, videos, and data.
In the Report and Order, the FCC adopted the first nationwide NG911 transition rules that define the responsibilities and set deadlines for wireline, wireless, covered text providers, interconnected Voice over Internet Protocol (VoIP), and Internet-based Telecommunications Relay Service (TRS) providers to implement NG911 capabilities on their networks and deliver 911 calls to NG911 systems. This will expedite the nationwide transition to NG911, lead to faster call delivery, improved service reliability, and more accurate caller location, and save lives.
These requirements apply to Internet-based TRS providers that are directly involved with routing 911 traffic.
Link to the Report and Order and News Release:
URL: https://www.fcc.gov/document/fcc-takes-action-expedite-transition-next-generation-911-0
Additional information on 911 services is available at: https://www.fcc.gov/general/9-1-1-and-e9-1-1-services. For further information on this proceeding, contact Rachel Wehr at Rachel.Wehr@fcc.gov or (202) 418-1138, or Brenda Boykin at Brenda.Boykin@fcc.gov or (202) 418-2062, of the Public Safety and Homeland Security Bureau, Policy and Licensing Division. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).