Comments Due: November 22, 2024
Reply Comments Due: December 9, 2024
On October 23, 2024, the FCC released a Notice of Inquiry (NOI) seeking information about consumers’ experiences accessing customer service assistance in the communications industry. The NOI asks commenters to discuss ways to ensure that customer service for cable, satellite, voice, and internet providers is accessible, efficient, and informative.
The NOI specifically seeks comment on the current state of customer service accessibility for people with disabilities and requests suggestions for ways to improve the accessibility of customer service resources for that population. Additionally, the NOI seeks information about the customer service experiences of non-native English speakers, including those whose primary language is American Sign Language.
Link to the Customer Service Notice of Inquiry:
https://www.fcc.gov/document/fcc-review-customer-support-offered-consumers
For additional information, contact Richard D. Smith, Consumer and Governmental Affairs Bureau, Consumer Policy Division, at (717) 338-2797, or via e-mail at Richard.Smith@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).