"This page is a digitally archived AccessInfo Announcement"
On July 8, 2024, the FCC released an Order following an informal complaint against Assurance Wireless finding that the company failed to ensure its Lifeline service is accessible to and usable by individuals with vision disabilities.
Specifically, the informal complaint alleges that Assurance’s services were not accessible to or usable by persons with vision disabilities because the devices provided as the input and control function for the services were inoperable without vision and did not enable access to Assurance’s services.
In this Order, remedies were proposed to resolve this complaint. Assurance has 30 days to comment. The FCC may respond to Assurance’s comments with a remedy order.
Link to Assurance Order:
URL: https://www.fcc.gov/document/eb-releases-order-finding-assurance-violated-accessibility-rules
To learn more about the Commission’s accessibility requirements for telecommunications services, visit: https://www.fcc.gov/consumers/guides/telecommunications-access-people-disabilities. For specific questions about this Order, please contact Robert Martin, Attorney Advisor, Enforcement Bureau, at Robert.Martin@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone).