Consumer Telephone-Related Enforcement

Working for You

Taking action on behalf of consumers involves using a wide range of tools to ensure that the actions of companies are lawful and reasonable. Among the tools used by the Division are negotiated settlements that result in a change in company practices, policy statements to provide guidance to companies, and fines or penalties to punish a company for a specific action(s).
If you are interested in more information on actions taken by the Telecommunications Consumers Division, you may find these links helpful.

• A Brief Summary of Subjects involved in Enforcement Actions
• A Listing of Enforcement Actions by Subject
  • Billing Issues
  • Accessibility
  • Do Not Call
  • Slamming
  • Unsolicited Faxes
  • Marketing
  • Telephone Solicitation
  • Other - Telephone Consumer Protection Act
  • Operator Service Providers/Operator Service Disclosures
  • Lifeline/Link-Up Outreach
  • Emergency Information Access
  • Telephone Privacy Issues
  • Failure to Respond
• Enforcement Actions by Date