Consumer Affairs and Outreach Division

Spotlight

A lot of activities take place during the month of June. CAOD would like to remind you of several resources that are available to distribute in your community.

This is Pride Month. We want consumers to be able to connect with loved ones near and far. Eligible consumers may be able to receive a discount on their phone or internet service by participating in the Lifeline program. The application and eligibility requirements are available on the Universal Service Administrative Company’s website.

June is also National Post-Traumatic Stress Disorder Awareness Month. If you or a loved one need assistance from a crisis counselor, please contact the 988 Suicide and Crisis Lifeline. Find out more information from the FCC.

Hurricane season begins this month and runs through Nov. 30. The FCC and the Federal Emergency Management Agency (FEMA) have tips for communicating during an emergency, including how to prepare for a power outage. FCC video and downloadable public service announcements are also available.

The FCC has updated its consumer-facing information for dialing 211. In many states, dialing "211" provides individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers. By simply dialing 211, those in need of assistance can be referred, and sometimes connected to, appropriate agencies and community organizations. Learn more.

If you are not sure about how to obtain information from the FCC or if you have concerns regarding telecommunications issues, please contact us by calling our toll-free number 888-225-5322 or visiting the Consumer Inquiries and Complaint Center’s website.

We hope you have a wonderful summer.

Consumer Education Materials