Pennsylvania TRS

2022 - 2023 State Recertification

• Application

2017 - 2018 State Recertification

• Cover Letter
• Application (Part 1)
• Application (Part 2)
• Appendix A
• Appendix B
• Appendix C
• Appendix D
• Appendix E
• Appendix F

TRS Complaint Log Summaries

2024

• Cover Letter
• Complaint Report

2023

• Cover Letter
• Complaint Report

2022

• Cover Letter
• Complaint Report
• CapTel
• Attachment 1
• Attachment 2

2021

• Cover Letter
• Complaint Report
• CapTel

2020

• Cover Letter
• Complaint Report
• CapTel

2019

• Complaint Report

2018

• Complaint Report

2016

• Complaint Report

2015

• Complaint Report

2014

• Complaint Report

2013

• Complaint Report

2012

• Complaint Report

2011

• Complaint Log

2010

• Complaint Report

2009

• Complaint Report

2008

• Complaint Report

2007

• Complaint Report

2006

• Complaint Log

2005

• Complaint Log

Programs

• Rolka Loube Associates
• National Association of State Relay Administrators (NASRA)
• Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers:

(Traditional & STS TRS Service Provider: Hamilton Relay)
CTS administrator Hamilton Telecommunications
Customer Service #: 800-974-1253 (Voice/T)
Access #'s:

• 1-800-654-5988 (V)
• 1-800-654-5984 (T)
• 1-844-308-9292 (STS)
• 1-800-692-7380 (STS Consumer Service)
• 1-844-308-9291 (Spanish)
• 1-866-744-7471 (Spanish Customer Care)

Contact for TRS Complaints:

Pennsylvania Public Utility Commission
Bureau of Consumer Services
PO Box 3265, Harrisburg, PA 17105-3265
Toll free Telephone number: 800-692-7380; Fax 717-783-5659
General Complaints Telephone number: 800-692-7380
Website http://www.puc.state.pa.us/

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.