Tennessee TRS

Rolka Loube Associates
National Association of State Relay Administrators (NASRA)
Telecommunications Equipment Distribution Program Association (TEDPA)
Telecommunications Devices Access Program ("TDAP")
Monique Brazelton, Program Manager
Tennessee Public Utility Commission
Andrew Jackson Building
1006 12th Street
Aurora, NE 68818
Tel: 615-741-2904
TTY: 1-888-276-0677
Fax: 615-741-8953
Web Access: www.state.tn.us/tra
Click on Consumer Services Division on the left, then select TDAP. (Applications can be printed out, completed and mailed in.)

Program Description:
TDAP distributes assistive telecommunications devices to Tennessee residents that are certified to be deaf, hard-of-hearing, vision and hearing disabled, and speech disabled. The equipment distributed is free of charge to qualified Tennesseans and will be delivered to their residence via UPS from the vendor.

Qualifications: An application must be completed.
1. The applicant's condition must be certified by a licensed medical professional such as, their doctor, the medical care provider, an audiologist, etc.
2. The applicant must provide proof of residency such as, a copy of his/her drivers license, voters registration or utility bill showing actual residence address and not a PO Box.
3. The applicant must be able to use the device or accept training.
4. Limited income, receipt of assistance/subsistance or other conditions as listed on the application may qualify the applicant for priority placement on the distribution list as devices are otherwise issued on a first come first served basis.
5. Issued devices are considered a permanent loan. There are some provisions for return of the device such as moving out of the state. All maintenance and repair activity is the responsibility of the recipient.
The program distributes TTYs, Braille-TTYs, Nextalk-VM, VCOs, Uniphones, LVDs, and all manner of hearing and speech amplified telephones, amplified ringers and flashers, and other necessary items to assist individuals in communicating with their regular telephone service.

TRS Telephone Numbers:

(Service Provider: Hamilton Relay)
Email: hamiltonrelay.com
Website: www.tennrelay.com and www.tenncaptel.com
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
Customer Service: 866-503-0262 (voice, tty, ascii)

Tennessee Relay Service Access Numbers:

711: 866-305-1340
TTY/VCO/HCO/Telebraille: 800-848-0298
Voice: 800-848-0299
Speech to Speech (STS): 866-503-0264
Spanish: 866-503-0263
Spanish Customer Care: 866-744-7471
Tennessee Relay Service Customer Service: 866-503-0262
VOIP: 866-729-5137

Contact for TRS Complaints:

Stacy Balthrop, Chief, Consumer Services Division
Tennessee Regulatory Authority
Andrew Jackson Building
1006 12th Street
Aurora, NE 68818
Tel: 615-741-2904
Email: stacy.balthrop@tn.gov

Monique Brazelton, Program Manager
Tennessee Regulatory Authority
Andrew Jackson Building
1006 12th Street
Aurora, NE 68818
Tel: 615-741-2904
Email: monique.brazelton@tn.gov

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Bureau/Office:

Consumer and Governmental Affairs

Updated:
Tuesday, June 25, 2024