Texas TRS

2022 - 2023 TRS State Recertification

• Application

2017 - 2018 TRS State Recertification

• Cover Letter
• Attachment 1
• Attachment 2

TRS Complaint Log Summaries

2024

• Complaint Log

2023

• Complaint Log

2022

• Complaint Log

2021

• Complaint Log

2020

• Complaint Log

2019

• Complaint Log

2018

• Complaint Log

2017

• Complaint Log

2016

• CapTel Complaint Log
• TRS Complaint Log

2015

• Complaint Log

2014

• Captel Complaint Log
• TRS Complaint Log

2013

• TRS Complaint Log
• Captel Complaint Log

2011

• Complaint Log

2009

• Complaint Log

2007

• Cover Letter
• Complaint Log

2006

• Cover Letter
• CapTel Complaint Log
• TRS Complaint Log

2005

• Complaint Log

Programs

• Rolka Loube Associates
• National Association of State Relay Administrators (NASRA)
• Telecommunications Equipment Distribution Program Association (TEDPA)

TRS Telephone Numbers:

(Service Provider: T-Mobile Accessibility)
Email: access@t-mobile.com
Customer Service #: 1-800-676-3777 (V/T)

• 1-800-735-2988(V)
• 1-800-735-2989(T)
• 1-800-735-2991(A)
• 1-877-826-6607(STS)

Contact for TRS Complaints:

Jay Stone, Program Administrator, Fund Management and Program Oversight, Public Utility Commission Texas
Tel: 512-936-7425; Fax: 512-936-7058
Email jay.stone@puc.texas.gov or relaytx@puc.texas.gov
Correspondence: Public Utility Commission of Texas
Jay Stone, Program Administrator, Fund Management and Program Oversight
1701 N. Congress Avenue
Austin, TX 78711-3326
Web Address: www.relaytexas.com or www.puc.texas.gov/relaytexas/overview.aspx

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.