2022 - 2023 State Recertification
2017 - 2018 State Recertification
TRS Complaint Log Summary
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
- Cover Letter from the Contract Administrator
- Cover Letter from Sprint Program Manager
- Sprint Complaint Log
- Wisconsin Relay 2010 FCC Complaint Report
2006
Programs
- Rolka Loube Associates
- National Association of State Relay Administrators (NASRA)
- Telecommunications Equipment Distribution Program Association (TEDPA)
- The Telecommunications Equipment Purchase Program (TEPP) is to help people with disabilities buy equipment they need in order to use basic telephone services. The TEPP is one of several different programs paid for by the Wisconsin Universal Service Fund (USF) established by the Public Service Commission. Money collected from Wisconsin telephone service providers goes into the USF. To find out more about this program visit http://http://psc.wi.gov/consumerinfo/assistanceprograms/tepp/tepp-ind.htm.
TRS Telephone Numbers:
(Service Provider: Hamilton CapTel)
Email: info@hamiltoncaptel.com
Hamilton Relay: Provider of CapTel Services
T-Mobile: Provider of TRS Services
CapTel Customer Service #: 888-269-7477
Customer Care #: 800-676-3777
- 1-800-947-6644 (Voice)
- 1-800-947-3529 (TTY/HCO)
- 1-877-490-3724 (VCO)
- 1-800-833-7636 (STS)
- 1-800-833-7813 (Spanish-Spanish)
- 1-877-490-3723 (Spanish-English)
Contact for TRS Complaints:
Billy Mauldin
Director Telecommunications Relay Service and TEPP
Bureau of Broadband, Digital and Telecommunications Access
Public Service Commission of WI
4822 Madison Yards Way
PO Box 7854
Madison, WI 53707-7854
Voice/Videophone: 608-234-4781 Fax: 608-266-3957
TTY: 608-267-3591
Email: billy.mauldin@wisconsin.gov
To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.