National Consumer Protection Week – NCPW for short – is a week filled with getting information to the public about consumer issues that affect all of our lives. This year's theme is "Dollars and Sense: Rated A for All Ages". This theme highlights the importance of consumer education for consumers of all ages - grade school through retirement, and covers issues ranging from On-Line Safety to Privacy and Identity Theft and being a smart consumer. We even have a webpage with information about safe driving with links to videos and materials to help talk to your teenager about not texting while driving.
At the FCC we have made it a priority to improve consumer information and disclosure about telecommunications products and services and make bills more understandable and less confusing. For example, we are looking at ways to make our complaint process easier for the public. Please let us know if you have a suggestion.
There are lots of ways to know what is going on at the FCC. We're on Facebook, Twitter, and Myspace. We recently posted a video about closed captioning on Youtube in American Sign Language to help the deaf and hard-of-hearing community learn more about changes in our rules. In addition, we launched a new website to help you learn more about the FCC as well as to give you a forum to let the FCC know your opinion and what's important to you. Check out Ideascale where you can vote to let us know what you think about different Broadband issues. Or let us know what you are thinking by responding to one of our blogs.