Consumer Info Session: How to Deal With Robocalls

The Federal Communications Commission’s Consumer and Governmental Affairs Bureau hosted a web-based Info Session on robocalls that provided information about consumers’ rights and the steps they can take to prevent robocalls. 

The webinar, which was intended for all consumers, provided information about consumers’ rights and the steps they can take to prevent robocalls. Under the Telephone Consumer Protection Act, the FCC plays a crucial role in helping consumers stop unwanted calls, text messages and faxes, particularly when they involve unwanted marketing. The Info Session explained the FCC’s role in addressing this issue and the steps consumers can take to protect themselves from and/or decrease the amount of robocalls they receive. 

For additional information about the webinar, please email robocallswebinar@fcc.gov.  You may also contact Keyla Hernandez-Ulloa at 202-418-0965 and/or Anthony Butler at 202-418-2372. 

Agenda

1:00 p.m.  - 1:05 p.m.              Welcome

Anthony Butler, Consumer Education and Outreach Specialist, Consumer Affairs and Outreach Division, Consumer and Governmental Affairs Bureau

1:05 p.m. - 1:15 p.m.               TCPA: Federal Debt, School, and Utility Robocalls

Kristi Thornton, Associate Division Chief, Consumer Policy Division, Consumer and Governmental Affairs Bureau                

1:15 p.m. - 1:25 p.m.               A Different Perspective

Kristi Thompson, Deputy Chief, Telecommunications Consumers Division, Enforcement Bureau

1:25 p.m. - 1:35 p.m.               Robocalls: How We Got Here and How We’re Fighting Back

Antonio Sweet, Technology Policy Advisor, Office of Strategic Planning and Policy Analysis

1:35 p.m. - 1:55 p.m.               Questions

1:55 p.m. – 2:00 p.m.              Closing