About the Division
The FCC's Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.
CAOD looks forward to hearing from you about consumer-facing topics. Email us at Outreach@fcc.gov to schedule a meeting or request more information.
Spotlight
National Consumer Protection Week - March 2025
During National Consumer Protection Week (March 2-8, 2025), the FCC featured topics to raise consumer awareness about robocall scams, including tips to help you recognize phone scams, and tools and resources to help you avoid becoming a victim.
How to File a Consumer Complaint With the FCC
Annoyed by robocalls or scam texts? Need help with a phone or internet service issue? File an informal complaint with the FCC. For info on how to file a complaint with the FCC, visit our Consumer Inquiries and Complaints Center. #NCPW2025
FCC consumer guides and resources
- Robocalls and Texts | Caller ID Spoofing | Call Blocking Resources | Scam Glossary
- Recent Scam Alerts: Mortgage Relief | Health Insurance | Grandparent Scams | Port-Out Fraud
Open Meeting
The FCC has announced the tentative agenda for the March 27, 2025, Open Commission Meeting, with information about attending the meeting in–person or streaming it live.
Items on the March agenda include:
- Exploring Alternatives to GPS
- Ensuring NG911 Resiliency, Reliability, Interoperability, and Accessibility
- Strengthening 911 Location Accuracy Rules
- A Restricted Adjudicatory Matter
If you missed the February 27, 2025, meeting, the archived footage is available to view.
Broadband Labels
Since October 2024, internet service providers that offer home, or fixed, internet services, or mobile broadband plans are required to have a label for each standalone broadband service plan they offer at any point of sale, including online and in stores. Broadband labels are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services. The labels must disclose important information about broadband prices, introductory rates, data allowances, and broadband speeds. If you would like more information about this topic, including scheduling a presentation, send an email to outreach@fcc.gov.
Consumer Education Materials
Download and Share
FCC consumer education materials are available to download in PDF format and print for outreach events.
Tip Cards
Consumer Guides
Consumer Help Center
Please note: this booklet contains an activity called "TV Pictures In Motion" which involves flipping between two pages. For best results for this activity, we recommend you print this booklet double-sided. If that option does not work for you, the activity is on pages 10 and 12 and can still be done by flipping between those two pages or using loose copies of those pages.
Download booklet: FCC in the Classroom
Contact Us
Click below to send us an an email with any questions or comments.
Outreach@fcc.gov
Upcoming Events
Information about Upcoming Events will be sent via email from Outreach@fcc.gov.
File a Complaint
File a consumer complaint by topic or tell us your story at our Consumer Complaint Center. Learn about consumer issues at our Consumer Help Center.
Request a Speaker
Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.