Help The FCC Slam The Slammers! If your state is not listed below, contact the FCC's Consumer Center at 1-888-CALLFCC (voice) or 1-888-TELLFCC (TTY) for instructions on "How to File A Complaint with the FCC" and for further information on slamming.
35 States Participating as of 1/1/16
| Policies & Rules Order FCC 00-135: Text | Word97 | PDF |
Effective Dates: Slamming Liability Rules Streamlined Procedures (PDF) Third Party Verifications (PDF) |
Slamming Guide |
Alabama
Alabama Public Service Commission
Attn: Consumer Services
P.O. Box 304260
Montgomery, AL 36130-4260
(800) 392-8050
(334) 242-0727 fax
email:
None
Online Complaint Form or Consumer Information:
Online Complaint Form
Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.
Arkansas
Arkansas Public Service Commission
Consumer Services Office
Attn: Holly Tubbs, Manager
P.O. Box 400
Little Rock, AR 72203-0400
(800) 482-1164 or 501-682-1718
(501) 682-5882 fax
email:
consumerissues@psc.state.ar.us
Online Complaint Form or Consumer Information:
Consumer Complaints
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
California
California Public Utility Commission
Slamming Complaints
Attn: Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102-3298
(800) 649-7570
(415) 703-1170
(415) 703-2782
(415) 703-1758 fax
email:
consumer-affairs@cpuc.ca.gov
Informal and Formal Complaint Procedures:
Online Complaint Form
Documentation Needed:
No fee. No particular written documentation is absolutely required but consumers are encouraged to send in any documentation that would be helpful in resolving their complaint. However, Commission staff may request a copy of the page of the consumer's telephone bill that contains the alleged slam, authorization from the consumer for the Commission to investigate the complaint, and some form of identification of the consumer (usually a copy of a driver's license).
Colorado
Colorado Public Utilities Commission
External Affairs Section
1580 Logan St., OL2
Denver, CO 80203
(800) 456-0858
(303) 894-2070
(303) 894-2065 fax
email:
pucconsumer.complaints@dora.state.co.us
Online Complaint Form or Consumer Information:
Online Complaint Form
Documentation Needed:
No fee. Give a brief description of the complaint. Provide a copy of telephone bill page containing unauthorized charge.
Connecticut
Connecticut Department of Utility Control
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
(800) 382-4586
(860) 827-2622
(860) 827-2885 fax
email:
None
Online Complaint Form or Consumer Information:
Filing a Complaint and Online Complaint Form
Documentation Needed:
No fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Idaho
Idaho Public Utilities Commission
Consumer Assistance Idaho Public Utilities Commission
PO Box 83720
Boise, Idaho 83720-0074
(800) 432-0369
(208) 334-0369
(208) 334-4045 fax
email:
None
Online Consumer Assistance:
Consumer Assistance Form
Documentation Needed:
No fee. Staff will request a copy of the consumer's telephone bill that contains the alleged unauthorized carrier.
Indiana
Indiana Utility Regulatory Commission (IURC)
Indiana Utility Regulatory Commission
Consumer Affairs Division
302 W. Washington, Room E306
Indianapolis, IN 46204
(800) 851-4268
(317) 232-2712
(317) 233-2410 fax
email: None
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No fee. Staff will need a copy of a utility bill containing the unauthorized charge.
Iowa
Iowa Utilities Board
Customer Service
1375 E. Court Avenue, RM 6
Des Moines, Iowa 50319-0069
(877) 565-4450
(515) 725-7321
(515) 725-7399 fax
email:
customer@iub.iowa.gov
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No fee. Copy of the telephone bill is helpful.
Kansas
Kansas Corporation Commission
KCC - Consumer Protection
1500 S.W. Arrowhead Rd.
Topeka, KS 66604-4027
(800) 662-0027
(785) 271-3140
(785) 271-3111 fax
email:
public.affairs@kcc.state.ks.us
Online Complaint Form or Consumer Information:
File a Complaint
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Kentucky
Public Service Commission of the Commonwealth of Kentucky
Division of Consumer Services
211 Sower Boulevard
Frankfort, KY 40602
800-772-4636
(502) 564-3940
502-564-7397 fax
email:
psc.consumer.inquiry@ky.gov
Online Complaint Form or Consumer Information:
File a Complaint
Documentation Needed:
No fee. Contact PSC in writing. Provide a factual basis for the alleged violation. Include a copy of the bill showing unauthorized charges.
Louisiana
Louisiana Public Service Commission
Attn: Utilities Division
Post Office Box 91154
Baton Rouge, LA 70821-9154
(800) 262-0793
(225) 342-4416
(225) 342-4221 fax
email:
None
Complaint Form or Consumer Information:
Filing a Complaint
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Maine
Maine Public Utilities Commission
Maine Public Utilities Commission
Consumer Assistance Division
18 State House Station
Augusta, ME 04333-0018
(800) 452-4699
(207) 287-3831
(207) 287-1039 fax
email:
maine.puc@maine.gov
Online Complaint Form or Consumer Information:
Filing a Complaint and Online Complaint Form
Documentation Needed:
No fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Maryland
Maryland Public Service Commission
Office of External Relations
6 Saint Paul Street
16th Floor
Baltimore, MD 21202-6806
(800) 492-0474
(410) 767-8028
(410) 333-6844 fax
email:
mpsc@psc.state.md.us
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Massachusetts
Massachusetts Department of Telecommunications and Cable
Consumer Division
1000 Washington St., Suite 820
Boston, MA 02118-6500
(800) 392-6066
(617) 305-3531
(617) 487-2591 fax
email:
consumer.complaints@state.ma.us
Online Complaint Form
Consumer Complaint Form
Michigan
Michigan Public Service Commission
Licensing and Regulatory Affairs
Postal Address:
P.O. Box 30221
Lansing, MI 48909
Street Location:
7109 W. Saginaw Highway
Lansing MI 48917
(800) 292-9555
(517) 241-6272 fax
email:
None
Online Complaint Form or Consumer Information:
Filing a Complaint
Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge. Customers are asked to first process an informal complaint by calling or writing the Commission.
Minnesota
Minnesota Office of the Attorney General
Consumer Protection
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
(800) 657-3787
(651) 296-9663 fax
email:
attorney.general@state.mn.us
Online Complaint Form or Consumer Information:
Filing a Complaint
Documentation Needed:
No Fee. Staff may request a copy of telephone bill page containing unauthorized charge.
Mississippi
Mississippi Public Service Commission
501 NW Street, Suite 201A
P.O. Box 1174
Jackson, MS 39201
(601) 961-5434
(601) 961-6429 fax
email:
None
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No fee. Furnish the name on the account, telephone numbers, name of unauthorized carrier, copies of bills, name of local carrier, duration of problem, amount of money customer is disputing.
Montana
Montana Public Service Commission
1701 Prospect Avenue
P.O. Box 202601
Helena, MT 59620-2601
(800) 646-6150
(406) 444-6199
(406) 444-7618 fax
email:
None
Online Complaint Form or Contact the Montana PSC:
Complaint Form or Contact the Montana PSC
Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.
Nebraska
Nebraska Public Service Commission
1200 N Street, Suite 300
P.O. Box 94927
Lincoln, NE 68509
(800) 526-0017
(402) 471-3101
(402) 471-0254 fax
email:
celton@mail.state.ne.us
Online Complaint Form or Consumer Information:
Online Complaint Form
Documentation Needed:
No Fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.
Nevada
Public Utilities Commission of Nevada
Consumer Complaint Resolution Division
1150 East William Street
Carson City, NV 89701-3109
(800) 992-0900 ext 684-6100
(775) 684-6100
(775) 684-6164 fax
email:
None
Online Complaint Form or Consumer Information:
Online Complaint Form
Documentation Needed:
No fee. Write a letter to the Consumer Division describing the facts of the alleged slamming, including any relevant documentation.
New Hampshire
New Hampshire Public Utilities Commission
New Hampshire Public Utilities Commission
Consumer Affairs Division
21 South Fruit Street, Suite 10
Concord NH 03301-2429
(800) 852-3793
(603) 271-1164 voice
(603) 271-3878 fax
email:
amanda.noonan@puc.nh.gov
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
New Jersey
New Jersey Board of Public Utilities
Division of Customer Assistance
Two Gateway Center
Newark, NJ 07102
(800) 624-0241
(973)648-4436
(973) 648-2836 fax
email:
Investigations@bpu.state.nj.us
Online Complaint Form or Consumer Information:
Complaint/Inquiry Form and Slamming Information
Documentation Needed:
No fee for informal complaint, $25.00 for filing a formal complaint. Staff will ask customers to provide their name, address and the telephone number of the alleged unauthorized switch, which service was switched, the name of the unauthorized carrier, the name of the authorized carrier, date of the unauthorized switch, copies of the disputed bill, details of any discussions between the unauthorized carrier and the customer and details of any discussions between the customer and the preferred carrier.
New York
New York State Department of Public Service
Office of Consumer Services
Three Empire Plaza
Albany, NY 12223-1350
(800) 342-3377
(518) 486-7868 fax
email:
none
Online Complaint Form or Consumer Information:
The Complaint Procedure and Complaint Form
Documentation Needed:
No fee. Staff will ask consumers for the name of the unauthorized carrier, copies of bills, details of discussions between consumer and phone companies.
North Carolina
North Carolina Utilities Commission
Consumer Services Division, Slamming Section
Public Staff
4326 Mail Service Center
Raleigh, NC 27699-4326
(866) 380-9816
(919) 733-9277
(919) 733-4744 fax
email:
Consumer.Services@psncuc.nc.gov
Online Complaint Form or Consumer Information:
Slamming Complaint Process
Documentation Needed:
No fee. Must supply name on account, telephone numbers involved, name of unauthorized and preferred carriers, name of LEC, copy of pages of telephone bill containing unauthorized charge.
North Dakota
North Dakota Public Service Commission
600 E. Boulevard Ave., Dept. 408
Bismark, ND 58505-0480
(701) 328-2400
(701) 328-2410 fax
email:
ndpsc@state.nd.us
Online Complaint Form or Consumer Information:
You Should Know ... Slamming and Filing a Complaint
Documentation Needed:
No Fee. Upon receipt of a slamming complaint, staff will request that the consumer provide a copy of the page of his or her telephone bill that contains the alleged unauthorized carrier's charges.
Ohio
Public Utilities Commission of Ohio
Public Interest Center
180 East Broad Street
Columbus, OH 43215-3793
(800) 686-7826
(614) 752-8351 fax
email:
none
Online Complaint Form and Consumer Information:
Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Oklahoma
Oklahoma Corporation Commission
Consumer Services Division
2101 N. Lincoln Boulevard
P.O. Box 52000-2000
Oklahoma City, OK 73152-2000
(800) 522-8154
(405) 521-2211
(405) 521-2087 fax
email:
b.white@occmail.occ.state.ok.us
Online Complaint Form or Consumer Information:
General Complaint Information
Documentation Needed:
No fee. Investigator will request a copy of page of telephone bill containing unauthorized charge.
Oregon
Oregon Public Utility Commission
Oregon Public Utility Commission
Attn: Consumer Services
PO Box 1088
Salem, OR 97308-1088
Toll-free consumer complaints: 1-800-522-2404
Salem area residents: 503-378-6600
Fax number: 503-378-5743
email:
puc.consumer@state.or.us
Online Complaint Form and Consumer Information:
Complaint Procedure
Filing fees: None
Documentation Needed:
Staff will request a copy of the page of the consumer's telephone bill that contains the alleged unauthorized carrier's charges.
South Carolina
South Carolina Office of Regulatory Staff
South Carolina Office of Regulatory Staff
1441 Main Street, Suite 300
Columbia, SC 29201
(800) 922-1531 (803) 737-5230
email: None
Online Complaint Form or Consumer Information:
Online Complaint/Inquiry Form
Documentation Needed:
No fee.
South Dakota
South Dakota Public Utilities Commission
Capitol Building, 1st Floor
State Capitol Building
500 E Capitol Avenue
Pierre, SD 57501
(800) 332-1782
(605) 773-3201
(866) 757-6031 fax
email:
PUCConsumerInfo@state.sd.us
Online Complaint Form or Consumer Information:
Consumer Information on Slamming and Online Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of complete telephone bill containing unauthorized charge.
Texas
Public Utility Commission of Texas
Customer Protection Division
P.O. Box 13326
1701 N. Congress Avenue
Austin, TX 78711-3326
(888) 782-8477
(512) 936-7000
(512) 936-7003 fax
email:
customer@puc.texas.gov
Online Complaint Form or Consumer Information:
Filing A Complaint
Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge, and a document containing the consumer's legal signature (usually a driver's license).
Utah
Public Service Commission of Utah
Utah Division of Public Utilities
P.O. Box 146751
160 East 300 South
Salt Lake City, UT 84114-6751
(800) 874-0904
(801) 530-7622
(801) 530-6512 fax (801) 530-6650 fax
email:
utilcomp@utah.gov
Online Complaint Form or Consumer Information:
Complaint Process and Complaint Form
Documentation Needed:
No fee. Provide name, address, telephone number, and a brief description of complaint. Division member will request a copy of phone bill page containing unauthorized charge.
Vermont
Vermont Department of Public Service
Consumer Affairs & Public Information Division
112 State Street, Drawer 20
Montpelier, VT 05620-2601
(800) 622-4496
(802) 828-2811
(802) 828-2342 fax
email:
psd.consumer@vermont.gov
Online Complaint Form or Consumer Information:
Online Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge. Note: when sending e-mail, include this in subject line: "Consumer Affairs".
Washington
Washington Utilities and Transportation Commission
P.O. Box 47250
1300 S. Evergreen Park Drive SW
Olympia, WA 98504-7250
(800) 562-6150
(360) 664-1120
(360) 664-4291 fax
email:
consumer@wutc.wa.gov
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Wyoming
Wyoming Public Service Commission
Hanson Building, Suite 300
2515 Warren Avenue
Cheyenne, WY 82002
(888) 570-9905 (307) 777-7427
(307) 777-5703 fax (307) 777-5700 fax
email:
wpsc_complaints@state.wy.us
Online Complaint Form or Consumer Information:
Slamming Brochure and Filing a Complaint
Documentation Needed:
No fee. Staff will request a copy of page of telephone bill containing unauthorized charge.
District of Columbia
Public Service Commission of the District of Columbia
Suite 200, West Tower
1333 H Street NW
Washington, DC 20005
(202) 626-5120
(202) 626-9210 fax
email:
ajohnson@psc.dc.gov
Online Complaint Form or Consumer Information:
Complaint Form
Documentation Needed:
No Fee. Staff will request a copy of telephone bill page containing unauthorized charge.
Puerto Rico
Telecommunications Regulatory Board of Puerto Rico
Arterial Hostos
235 Capital Center
North Tower, Suite 1001
San Juan, Puerto Rico 00918-1453
(787) 756-0804
(1-866-578-5500)
email:
radicaciones@jrtpr.pr.gov
Online Complaint Form or Consumer Information:
Filing a Complaint
Documentation Needed:
No fee. All complaints must be in writing. Complainants should provide all relevant documentation including any bills, receipts, promotional literature, etc., relating to the specific complaint.