The purpose of the Twenty-First Century Communications and Video Accessibility Act (CVAA) is to help ensure that individuals with disabilities are able to fully utilize communications services and equipment and better access video programming.
CVAA. Public Law 111-260 signed by President Barack Obama on October 8, 2010.
Rules. To implement the CVAA, the FCC established new accessibility requirements for advanced communications services and equipment and for Internet browsers built into mobile phones. CFR Rule: 47 CFR § Part 14.
Recordkeeping Compliance Certification and Contact Information Registry. Entities that are subject to Section 255, 716, or 718 of the Communications Act must maintain records of the efforts they take to implement these accessibility requirements and submit recordkeeping compliance certifications and contact information to the FCC annually by April 1 in accordance with the FCC's rules. 47 CFR § 14.31. Contact information must be updated within 30 days of any material change. To submit annual recordkeeping certifications or to enter or update contact information go to https://apps.fcc.gov/rccci-registry/. For additional filing guidance, go to https://www.fcc.gov/rccci-filing-instructions.
Communications Accessibility Complaints. To implement the CVAA, the FCC established new procedures for filing Requests for Dispute Assistance about accessibility problems with the following: telephone services and equipment; advanced communications services and equipment; and Internet browsers built into mobile phones. Request for Dispute Assistance complaints can be filed at https://www.fcc.gov/rdaform. Learn more about resolving accessibility problems and filing Requests for Dispute Assistance (RDA) with FCC at https://www.fcc.gov/consumers/guides/request-dispute-assistance-access-communications. Before filing an RDA, consumers may contact a designated company employee who has authority to resolve complaints regarding these services and equipment. Consumers may search for that person’s contact information at http://apps.fcc.gov/rccci-search/search.action.
Consumer Guides
- Advanced Communications Access for Individuals with Disabilities
- Accessible Internet Browsers Built into Mobile Phones
- Request for Dispute Assistance for Access to Communications
Small Entity Compliance Guides
- Accessible Internet Browsers on Mobile Phones (DA 14-639)
- Implementation of Section 716 (Advanced Communications Services, and Section 717 (Enforcement) of the Twenty First Century Communications and Video Accessibility Act of 2010; Amendments to Section 255 (DA 12-418)
American Sign Language (ASL) Videos
Event:
Disability Advisory Committee (DAC) Recommendations
- 10-18-24 Online Gaming Accessibility For Individuals Who Are Blind Or Have Low Vision
PDF
Releases:
9-27-24 FCC Adopts Rules to Improve Access to Video Conferencing Services (FCC 24-95)
Second Report and Order and Further Notice of Proposed Rulemaking: Word||PDF
9-6-24 FCC to Vote on Improving Accessibility of Video Conferencing Services (DOC 405203)
News Release: Word||PDF
7-29-24 IVCS Providers and New Obligation to File in RCCCI Registry (DA 24-733)
Public Notice: Word||PDF
7-16-24 2024 CVAA Biennial Report Tentative Findings and Conclusions (DA 24-691)
Public Notice: Word||PDF
3-7-24 CGB Seeks Comment in the Preparation of 2024 CVAA Biennial Report to Congress (DA 24-206)
Public Notice: Word||PDF
2-26-24 Updated 2024 RCCCI Requirements (DA 24-177)
Public Notice: Word||PDF
8-7-23 CGB Announces Compliance and Comment Due Dates for the Interoperable Video Conference Services Proceeding (DA 23-665)
Public Notice: Word || PDF
6-12-23 FCC Requires Video Conferencing Accessibility & Proposes ASL Support (FCC 23-50)
Report and Order, NPRM & Order: Word || PDF
Chairman Rosenworcel Statement: Word || PDF
Commissioner Starks Statement: Word || PDF
3-1-23 Reminder to File in RCCCI Registry (DA 23-170)
Public Notice: Word || PDF
7-13-22 FCC Takes Enforcement Action Against Verizon Wireless for Apparently Failing to Produce Documentation Exhibiting Due Diligence in Exploring Accessibility and Achievability of its Premium Visual Voicemail Service (DOC 385087)
Public Notice: Word || PDF
6-22-22 CVAA Biennial Report Tentative Findings and Conclusions (DA 22-661)
Public Notice: Word || PDF
6-10-22 FCC Grants Informal Complaint Alleging Non-Compliance with the FCC’s Accessibility Requirements (DA 22-622)
Order: Word || PDF
5-20-22 Comment Due Dates Set for Interoperable Video Conferencing Services (DA 22-563)
Public Notice: Word || PDF
4-27-22 FCC Invites Comments about Interoperable Video Conferencing Services (DA 22-463)
Public Notice: Word || PDF
2-24-22 FCC Reminder about Accessibility Certification Deadline (DA 22-192)
Public Notice: Word || PDF
2-16-22 FCC Seeks Comment on the Accessibility of Communications Technology (DA 22-160)
Public Notice: Word || PDF
12-3-21 FCC Order Requires ViaTalk to Provide Accessible Product Support Communications (DA 21-1478)
Order: Word || PDF
Order: Word || PDF
Citation and Order: Word || PDF
4-7-21 FCC Seeks Comment on Fulfillment of the CVAA (DA 21-405)
Public Notice: Word || PDF
3-4-21 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements (DA 21-264)
Public Notice: Word || PDF
10-7-20 FCC Sends 2020 CVAA Biennial Report to Congress (DA 20-1164)
Report: Word || PDF
7-21-20 FCC Seeks Comment on Tentative Findings for 2020 CVAA Biennial Report (DA 20-768)
Public Notice: Word II PDF
2-12-20 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements
(DA 20-151)
Public Notice: Word II PDF
3-6-19 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act (DA 19-156)
Public Notice: Word || PDF
2-7-19 Order Granting Coalition of E-Reader Manufacturers' Motion to Extend Deadline to Submit Report Required by DA 16-113 to March 5, 2019. (CG Docket No. 10-213) (DA 19-54)
Order: Word || PDF
10-9-18 2018 CVAA Biennial Report. (DA-18-1036)
Report: Word || PDF
8-9-18 FCC Seeks Comment on Tentative Findings for 2018 CVAA Biennial Report. (DA-18-832)
Public Notice: Word || PDF
4-10-18 FCC Invites Public Comment in the Preparation of Biennial Report to Congress (Updated: CORRECTED COMMENTS DUE DATE). (DA-18-340)
Public Notice: Word || PDF
2016 Biennial Report: Word || PDF
3-1-18 FCC Reminds Public about Accessibility Recordkeeping and Contact Information Requirements. (DA 18-206)
Order: Word || PDF
12-26-17 Gaming Software One Year Waiver of ACS Rules Granted to ESA. (DA-17-1243)
Order: Word || PDF
11-01-17 FCC Invites Comment on Petition for Extension of Waiver of Rules Requiring Access to Advanced Communications Services and Equipment. (Docket No. 10-213) (DA-17-1076)
Public Notice: Word || PDF
3-1-17 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act. (DA 17-206)
Public Notice: Word || PDF
12-23-16 Entertainment Software Association waiver of ACS rules; Grants the Entertainment Software Association (ESA) a one-year extension of a class waiver of the Commission's accessibility requirements for advanced communications services (ACS) and equipment for one class of equipment - video game software. (CG Docket No. 10-213) (DA 16-1449).
Order: Word || PDF
10-31-16 Request for Comment; Petition for Extension of Video Game Software Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. (CG Docket No. 10-213) (DA-16-1236)
Public Notice: Word || PDF
10-7-16 2016 CVAA Biennial Report (DA-16-1161)
Report: Word || PDF
8-23-16 Consumer and Governmental Affairs Bureau Seeks Comment on Its Tentative Findings About the Accessibility of Communications Technologies for the 2016 Biennial Report Under the Twenty-First Century Communications and Video Accessibility Act. (CG Docket No. 10-213) (DA 16-961).
Public Notice: Word || PDF
5-23-16 Consumer and Governmental Affairs Bureau Seeks Comment on the Accessibility of Communications Technologies for the 2016 Biennial Report Required by the Twenty-First Century Communications and Accessibility Act. (CG Docket No. 10-213) (DA 16-575).
Public Notice: Word || PDF
3-16-16 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act: Application to Broadband Internet Access Service Providers. (DA 16-281).
Public Notice: Word || PDF
3-4-16 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act. (DA 16-248).
Public Notice: Word || PDF
2-1-16 Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010. Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted: 02/01/16 by Order. (CG Docket No. 10-213) (DA 16-113).
Order: Word || PDF
10-7-15 Request for Comment on Petition for Extension of Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities.
(CG Docket No. 10-213) (DA 15-1148).
Public Notice: Word || PDF
9-16-15 Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010. Action by: Acting Chief, Consumer and Governmental Affairs Bureau.
Adopted: 9/16/15 by Order. (CG Docket No. 10-213) (DA 15-1034).
Order: Word || PDF
6-9-15 Request for Comment - Petition for Partial Extension of Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. (CG Docket No. 10-213) (DA 15-675).
Public Notice: Word || PDF
3-2-15 Accessibility Recordkeeping Compliance Certification and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act. (DA 15-274).
Public Notice: Word || PDF
1-28-15 Coalition of E-Reader Manufacturers' Petition for Class Waiver of Commission' Rules Requiring Access to Advanced Communications Services (ACS) and Equipment by People with Disabilities. Action by: Acting Chief, Consumer and Governmental Affairs Bureau. Adopted 1/28/15 by Order. (CG Docket No. 10-213) (DA 15-117).
Order: Word || PDF
10-8-14 Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010. Action by: The Acting Chief, Consumer and Governmental Affairs Bureau. Adopted 10/8/14 by Order. (CG Docket No. 10-213) (DA 14-1470).
Report: Word || PDF
9-26-14 Request for Comment on Petition for Extension of Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. (CG Docket No. 10-213) (DA 14-1403).
Public Notice: Word || PDF
8-28-14 Consumer and Governmental Affairs Bureau Seeks Comment on its Tentative Findings about the Accessibility of Communications Technologies for the 2014 Biennial Report under the Twenty-First Century Communications and Video Accessibility Act. (CG Docket No. 10-213) (DA 14-1255).
Public Notice: Word || PDF
6-19-14 FCC Extends Deadline for Comment on the Accessibility of Communications Technologies for the 2014 Biennial Report Required by the Twenty-First Century Communications and Video Accessibility Act. (CG Docket No. 10-213) (DA 14-847).
Public Notice: Word || PDF
6-17-14 Consumer and Governmental Affairs Bureau Seeks Comment on the Accessibility of Communications Technologies for the 2014 Biennial Report Required by the Twenty-First Century Communications and Video Accessibility Act. (CG Docket No. 10-213) (DA 14-828).
Public Notice: Word || PDF
3-14-14 Accessibility Recordkeeping Compliance and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act. (DA 14-354).
Public Notice: Word || PDF
1-28-14 Coalition of E-Reader Manufacturers' Petition for Class Waiver of Sections 716 and 717 of the Communications Act and Part 14 of the Commission's Rules Requiring Access to Advance Communications Services (ACS) and Equipment by People with Disabilities. Adopted 1/28/14 by Order (CG Docket No. 10-213) (DA 14-95).
Order: Word || PDF
11-13-13 New Procedures for Telecommunications and Advanced Communications Accessibility Complaints. (DA 13-2177).
Public Notice: Word || PDF
10-22-13 Implementation of Section 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010/Coalition of E-Reader Manufacturers Petition for Class Waiver, Et. al. (CG Docket No. 10-213) (DA 13-2039).
Order: Word || PDF
8-1-13 Request for Comment Petition for Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. (CG Docket No. 10-213) (DA 13-1686).
Public Notice: Word || PDF
4-29-13 Implementation of Section 718 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010. Implemented Section 718 and part of section 716 of the Communications Act to ensure that people with disabilities have access to emerging and innovative advanced communications technologies. (Dkt No. 10-213 96-198 10-145 ). Action by: the Commission. Adopted: 04/26/2013 by R&O. (FCC No. 13-57).
Second Report and Order: Word || PDF
1-29-13 Accessibility Recordkeeping Compliance and Contact Information Reporting Requirements for Entities Subject to Sections 255, 716, and 718 of the Communications Act. DA 13-114.
Public Notice: Word || PDF
10-15-12 In the Matter of Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010; Petitions for Class Waivers of Sections 716 and 717 of the Communications Act and Part 14 of the Commission's Rules Requiring Access to Advanced Communications Services (ACS) and Equipment by People with Disabilities, CG Docket 10-213. Granted class waivers of Advanced Communications Services (ACS) rules until October 8, 2015 for Internet protocol-enabled television sets, Internet-enabled digital video players, cable set-top boxes, and gaming consoles, services and software. DA 12-1645.
Order: Word || PDF
10-05-12 Biennial Report to Congress as Required by the Twenty-First Century Communications and Video Accessibility Act of 2010. CG Docket No. 10-213. DA 12-1602.
Report to Congress: Word || PDF
8-23-12 Consumer and Governmental Affairs Bureau Seeks Comment on its Tentative Findings about the Accessibility of Communications Technologies for the First Biennial Report Under the Twenty-First Century Communications and Video Accessibility Act. DA 12-1391. Docket No. 10-213. Pleading cycle established.
Public Notice: Word || PDF
7-12-12 Consumer and Governmental Affairs Bureau Seeks Comment on the Accessibility of Communications Technologies for the First Biennial Report Under the Twenty-First Century Communications and Video Accessibility Act. CG Docket No. 10-213. DA 12-1125.
Public Notice: Word || PDF
6-21-12 Request for Comment Petition for Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. DA 12-984. CG Docket Number 10-213.
Public Notice: Word || PDF
5-15-12 Request for Comment; Entertainment Software Association (ESA) Petition for Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. DA 12-760. CG Docket 10-213.
Public Notice: Word || PDF
5-15-12 Request for Comment; Consumer Electronics Association (CEA) Petition for Class Waiver of Commission's Rules for Access to Advanced Communications Services and Equipment by People with Disabilities. DA 12-759. CG Docket 10-213.
Public Notice: Word || PDF
1-3-12 Consumer & Governmental Affairs Bureau and Wireless Telecommunications Bureau Announce Pleading Cycle for Comments and Reply Comments on Advanced Communications Provisions of the Twenty-First Century Communications and Video Accessibility Act of 2010. DA 12-1. CG Docket No. 10-213.
Public Notice: Word || PDF
10-7-11 FCC Takes Critical Steps to Bring Advanced Communications Services to Those With Disabilities.
News Release: Word|| PDF
R&O and FNPRM: Word|| PDF
Genachowski Statement: PDF
Copps Statement: PDF
McDowell Statement: PDF
Clyburn Statement: PDF
3-3-11 FCC Proposes to Update Rules Allowing Accessibility to Advanced Communications to 54 Million Consumers With Disabilities.
News Release: Word || PDF
Genachowski Statement: Word || PDF
Copps Statement: Word || PDF
3-3-11 Implementation of Sections 716 and 717 of the Communications Act of 1934, as Enacted by the Twenty-First Century Communications and Video Accessibility Act of 2010; Amendments to the Commission's Rules Implementing Sections 255 and 251(a)(2) of the Communications Act of 1934, as Enacted by the Telecommunications Act of 1996; In the Matter of Accessible Mobile Phone Options for People who are Blind, Deaf-Blind, or Have Low Vision. (FCC 11-37) CG Docket No. 10-213, WT Docket No. 96-198, and CG Docket No. 10-145.
NPRM: Word || PDF
10-21-10 CGB and WTB Seek Comment on Advanced Communication Provisions of The 21st Century Communications And Video Accessibility Act of 2010.CG Docket No. 10-213
Public Notice: Word || PDF