2022 - 2023 State Recertification
2017 - 2018 State Recertification
TRS Complaint Log Summaries
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
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2007
2006
2005
Programs
- Rolka Loube Associates
- National Association of State Relay Administrators (NASRA)
- Telecommunications Equipment Distribution Program Association (TEDPA)
- Telephone Equipment Distribution Program (TED)
TRS Telephone Numbers:
TTY and STS Service Provider: T-Mobile Accessibility
Captel Service Providers: Hamilton Relay
To make a Minnesota Relay call, dial 7-1-1. Once connected to the relay service, tell the CA the type of relay call you wish to make. Or, you may dial the specific toll-free number for the type of relay service.
- 1-800-627-3529 (Voice, TTY, ASCII, HCO)
- 1-877-627-3848 (STS)
- 1-877-627-3024 (VCO)
- 1-866-855-4611 (2-Line VCO)
- CapTel: If you wish to contact a person who uses a single-line CapTel phone, dial: 1-877-243-2823.
- 1-877-627-5448 (Spanish)
- Website: www.mnrelay.org
Customer Service Numbers:
T-Mobile Accessibility Care:
1-800-676-3777 (Voice/TTY)
1-877-787-1989 (Speech-to-Speech)
1-800-676-4290 (Spanish Voice/TTY)
1-866-931-9027 (VCO)
1-877-877-3291 (Fax)
Email: access@t-mobile.com
Online: www.t-mobile.com/access
CapTel's 24-Hour Customer Service (excluding Holidays):
1-888-269-7477 (Voice/TTY/CapTel)
1-866-670-9134 (Spanish)
1-608-204-6167 (Fax)
Email: CapTel@CapTel.com
Online: www.captel.com/contact-us.php
Minnesota Relay Outreach Office
651-602-9005 or 1-800-657-3775 (Voice)
Email: mn.relay@state.mn.us
Contacts for TRS Complaints:
Rochelle Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 280
St. Paul, MN 55101-2198
Telephone numbers: 651-539-1884/800-657-3599 (voice)
Email mn.relay@state.mn.us
Website: www.mnrelay.org
To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.