On December 17, 2024, the FCC released a Public Notice highlighting how government agencies, businesses, and others can use Direct Video Calling (DVC) to enhance access to customer service and other consumer-facing call centers for people with disabilities. DVC is an Internet-based communication service that enables direct video conversations between two or more callers using American Sign Language (ASL).
The Public Notice explains the benefits of DVC as an alternative to TTYs and telecommunications relay services (TRS) for conducting conversations between deaf and hard of hearing individuals who use ASL, and ASL-fluent customer service representatives. The FCC also discusses the technology and staffing needed for DVC telephone lines and the process for ensuring appropriate routing of DVC calls.
The FCC encourages public and private sector entities to offer DVC as an option for ASL users to communicate with call centers to ask questions, obtain information, and conduct relevant business.
Link to the Public Notice:
URL: https://www.fcc.gov/document/direct-video-calling-enhances-accessibility-consumer-call-centers
General information about DVC is available at: www.fcc.gov/dvc. For questions regarding DVC, contact: Bill Wallace, Attorney Advisor, Disability Rights Office, Consumer and Governmental Affairs Bureau, at 202-418-2716, William.Wallace@fcc.gov, or DVC@fcc.gov.