Quarterly Inquiries and Complaints Report (3rd Qtr, 2003)

This report tracks the top subject areas for consumer inquiries and complaints received during the quarter and processed by the Consumer & Governmental Affairs Bureau (CGB). Inquiries are defined as correspondence or communications received at the Commission from individuals seeking information on matters under the FCC’s jurisdiction. An informal consumer complaint is defined as a communication received at CGB’s Consumer Centers either via postal mail, fax, electronic mail (e-mail), internet, or telephone from or on behalf of an individual that: (i) identifies a particular entity under the FCC’s jurisdiction; (ii) alleges harm or injury; and (iii) seeks relief.