Please be advised the FCC receives many complaints and comments that do not involve violations of the Communications Act or any FCC rule or order. Thus, the existence of a complaint or comment filed against a particular carrier or business entity does not necessarily indicate any wrongdoing by any individuals or business entities named in the complaint or comment. These documents represent information provided by the public that has not been verified by the FCC.
Consumer Complaints
The complaints listed below are sorted by the date we provided them to requestor, and by sub-category.
- August 24 (foia-consumer-complaints-08242017.zip - 6 PDF files, 7,044 pages, 16 MB)
- Blocking - 667 pages
- Data Caps - 1,064
- Inconsistent Speed - 152
- Interference - 1,062
- Less Than Advertised Speed - 1,021
- Other - 3,078
- August 29 (foia-consumer-complaints-08292017.zip - 8 PDF files, 13,311 pages, 32 MB)
- Data Caps - 5,722 pages
- Inaccurate Disclosures - 430
- Interference - 2,078
- Jamming and Blocking - 925
- Less Than Advertised Speed - 468
- Privacy - 1,067
- Throttling - 397
- Other - 2,224
- September 5 (foia-consumer-complaints-09052017.zip - 6 PDF files, 21,432 pages, 54 MB)
- Data Caps, part 1 of 3 - 5,143 pages
- Data Caps, part 2 of 3 - 5,400
- Data Caps, part 3 of 3 - 5.590
- Inconsistent Speed - 1,037
- Less Than Advertised Speed - 1,022
- Privacy - 3,240
- September 14 (foia-consumer-complaints-09142017.zip - 9 PDF files, 26,159 pages, 75 MB)
- Data Caps, part 1 of 4 - 4,748 pages
- Data Caps, part 2 of 4 - 5,448
- Data Caps, part 3 of 4 - 4,153
- Data Caps, part 4 of 4 - 1,030
- Interference - 3,480
- Privacy, part 1 of 2 - 4,013
- Privacy, part 2 of 2 - 1,222
- Throttling - 1,057
- Other - 1,008
Carrier Responses
- August 24 (foia-carrier-responses-08242017.zip - 5 PDF files, 457 pages, 22 MB)
- Blocking - 84 pages
- Data Caps - 99
- Inaccurate Disclosures - 71
- Inconsistent Speed - 99
- Throttling - 104
- August 29 (foia-carrier-responses-08292017.zip - 2 PDF files, 127 pages, 8 MB)
- Less Than Advertised Speed - 104 pages
- Privacy - 23
- September 5 (foia-carrier-responses-09052017.zip - 2 PDF files, 156 pages, 9 MB)
- Internet Billing - 105 pages
- Jamming - 51
- September 14 (foia-carrier-responses-09142017.zip - 1 PDF file, 83 pages, 3 MB)
- Interference - 83 pages
Ombudsperson Emails
- August 24 (foia-ombudsperson-emails-08242017.zip - 2 PDF files, 696 pages, 40 MB)
- Part 1 of 2 - 361 pages
- Part 2 of 2 - 335
Complaint Data
- August 24 (foia-complaint-data-08242017.zip - 10 XLSX files, 53,928 lines, 5 MB)
- Blocking - 619 lines
- Data Caps - 25,875
- Inaccurate Disclosures - 334
- Inconsistent Speed - 1,149
- Interference - 6,314
- Jamming and Blocking - 872
- Less Than Advertised Speed - 2,451
- Privacy - 8,801
- Throttling - 1,361
- Other - 6,197