Disclosure Instructions for ISPs

Scope of the ISP's Coverage

• ISPs shall include in the filing:
  • • Name of filer
    • Filer’s FCC Registration Number (FRN)
    • Trade name or DBA name under which the described ISP services are offered to consumers
    • Type of ISP service (e.g., wired, mobile wireless, fixed wireless)
    • Brief description of service covered by the disclosure 
    • The effective date of the disclosure
  • Whether the submission is a new/first-time disclosure or an amendment to a prior submission

Certification of Filing Accuracy

• Each submission shall include a completed certification of accuracy, stating the name and signature of a company official (e.g., corporate officer, managing partner, or sole proprietor) who certifies that he/she has examined the information contained in the disclosure and that all information contained in the submission is true and correct. See e.g., 47 CFR § 1.16.

Substantive Disclosure Submission

• Each submission shall address the categories of information listed in paragraphs 218 – 223 of the Restoring Internet Freedom Order – Network Management Practices, Performance Characteristics, and Commercial Terms, as detailed below.  If the ISP does not engage in a specific activity listed below, the ISP should mark it as “Not Applicable” in its disclosure.

• Network Management Practices

• Blocking.  Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
• Throttling.  Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
• Affiliated Prioritization.  Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
• Paid Prioritization.  Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
• Congestion Management.  Descriptions of congestion management practices, if any.  These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
• Application-Specific Behavior.  Whether and why the ISP blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
• Device Attachment Rules.  Any restrictions on the types of devices and any approval procedures for devices to connect to the network.
• Security.  Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).

• Performance Characteristics

• Service Description.  A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications.
• Impact of Non-Broadband Internet Access Service Data Services.  If applicable, what non-broadband Internet access service data services, if any, are offered to end users, and whether and how any non-broadband Internet access service data services may affect the last-mile capacity available for, and the performance of, broadband Internet access service.

• Commercial Terms

• Price.  For example, monthly prices, usage-based fees, and fees for early termination or additional network services.
• Privacy Policies.  A complete and accurate disclosure about the ISP’s privacy practices, if any.  For example, whether any network management practices entail inspection of network traffic, and whether traffic is stored, provided to third parties, or used by the ISP for non-network management purposes.
• Redress Options.  Practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses.