Notice: As of August 1, 2023, the FCC no longer partners with SamKnows on fixed broadband performance data collection, and SamKnows is no longer authorized to collect MBA data or provide fixed broadband performance analysis on the FCC’s behalf. The FCC will continue its Measuring Broadband America program work internally as it assesses Agency requirements for future potential procurement action related to the measurement of fixed broadband performance.
To stop unauthorized MBA data collection by SamKnows, a user should remove the Whitebox from their network after sending a Termination Notice to community@samknows.com stating that they would like to terminate SamKnows’ Measurement Services. If the Termination Notice is emailed before 5:00 pm Eastern Time on a business day, the user should remove the Whitebox from their network on the same day after they email SamKnows the Termination Notice. Otherwise, the user should remove the Whitebox from their network on the next following business day. Questions can be directed to Mr. Rajender Razdan at rajender.razdan@fcc.gov.
The FCC takes your privacy seriously and incorporates numerous steps in the design of the software, infrastructure, and analysis to minimize risks to your privacy. All personal data was processed in conformity with relevant U.S. law and in accordance with policies developed to govern the conduct of the parties handling the data. The data were processed solely for the purposes of this study and are presented here and in all online data sets with all personally identifiable information (PII) removed. A set of materials was created both to inform each panelist regarding the details of the trial, and to gain the explicit consent of each panelist to obtain subscription data from the participating ISPs. These documents were reviewed by the Office of General Counsel of the FCC, the participating ISPs and other stakeholders involved in the study. For more information about the privacy policy, visit the following link: Technical Appendix for the Twelfth Report