The Improving Rural Call Quality and Reliability Act of 2017 (the RCC Act) addressed problems with call quality and call completion in rural areas by requiring intermediate providers—companies assisting originating phone providers to route phone calls—to register with the FCC and to comply with FCC established service quality standard. The FCC’s rules further require most long-distance carriers to monitor and promptly remedy call completion issues. The Investigations and Hearings Division enforces the RCC Act and the FCC’s rules and policies directed at improving call completion to rural areas, including carrier requirements to monitor and remedy call completion issues.
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